Frequently Asked Questions

If you don't find the answers here, please contact us. We can help!

Q:
You claim to offer a lower price than the competition. How do you accomplish this and still provide great service?
A:
Here at TIGER, extended server support is our core business. We focus on the stocking, distribution, and streamlined shipping of primarily server, network, storage and desktop hardware. You benefit from our extensive expertise. In addition, you are working with a technical support expert every time you call.

Q:
My servers and desktops are covered with an existing manufacturer's on-site warranty. What can you do for me now?
A:
Today's standard manufacturer warranty requires that you be in front of the failing equipment to complete a diagnostic usually taking hours of resources you don't have. Many parts are sent out with reliance on the end user to replace the part on their own. Most end users don't have the time or resources to make the repairs. The customer is left for days wondering when a technician is to arrive or where the part is. They have no idea who to call or how to follow up. We provide a 24x7 same day parts and engineer on-site solution that provides or enhances the standard manufacturer warranty. We provide both in and out of warranty service for all of your equipment no matter what it is. By saving you time, you save money.

Q:
What Information do you need from me to setup a contract?
A:
All we will need is a list of your desktop and server inventory and locations. Whenever possible this should include the serial numbers, product or model numbers and service tag number. You can do this on our Extended Server Warranty Quote page. We will gladly conduct an on-site inventory for you as well. We send you a quote for your review usually within a few days.

Q:
Do you have flexible payment terms?
A:
We accept most major credit cards and offer semi, annual or multiple year contracts. We can also co-term your coverage to start when you want. One server or 150 servers, we pro-rate the coverage for you and give you a credit to be used on the following renewal when a server is de-commissioned.

Q:
My servers are located all over the U.S., can you cover them all with one contract?
A:
Yes, we cover the entire U.S. and offer custom solutions for your international locations too.

Q:
How long are your contracts?
A:
12 months is the standard term, however we offer discounts on multiple year terms as well.

Q:
How quickly can you setup a contract?
A:
In most cases less than 2 weeks.

Q:
Can you give us references?
A:
Absolutely! We can provide references from customers that have been using our services for over 20 years.

Q:
I am not that experienced in diagnosing hardware problems. How can you help me?
A:
Although we conduct most of the troubleshooting over the phone we have the ability to send an engineer on-site to troubleshoot the problem as well. We have engineers available at all times that are ready to respond on-site if necessary anywhere in the U.S.

Q:
You say that a single point of contact is important. Can you compare your service to a manufacturer's extended warranty?
A:
With today's manufacturer looking to cut costs, most of the support staff has been outsourced to another country. Take this fact, the lengthy claim process and you are left another day short in anticipation of whether your parts and support will arrive or not. If the wrong part is sent or does not solve your problem, you are left waiting days for the technician to return. You have no way to track the parts and are not given any contact information for the engineer.

When you call or email Tiger you have one contact person from beginning to end. You can speak to this contact regularly and we keep you updated every step of the way in real time. Our parts are hand delivered rather than shipped so your part arrives the same day. If an engineer is required on site we coordinate the entire process.

That's it, so simple, so Tiger.